When told they could use their own contractors again on the provision they agree to cover further damage as a result of the repair attempt I was told that AXA could not agree to this condition. AXA agents for Hastings. All their call centres are staffed by individuals who are personable and professional. These range from the usual items like damage to home and contents, to more contemporary needs such as home quarantine benefits. How well did Axa handle your home insurance claim? WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. It reached the main family bathroom and spilled out where the vinyl there met the hallway carpet soaking it. I can only presume the management team are just not up to the job. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. Life insurance options from AXA include: Term life insurance. They leaked water into the boiler causing various parts to break including the pcb board they also broke a valve by the tank. they help with everthing. Read independent reviews, consumer experiences, feedback and complaints right here! They have several phone numbers on their website. Paperwork (online) went through quickly and efficiently. Our only recourse now has to been to seek new quotes for the repairs and once supplied we will be initiating small claims court action as AXA has no intention of fulfilling their contractual agreement. Read Consumer Reviews for Home Insurance Policies and Plans. According to the about page on their website. The review is zero. I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £1000? You can tell us about it by writing your own review below. Efficient, caring, listening and competitive. 3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019  One of the companies that offers home insurance is AXA Home Insurance. When we complained to the contractor they told us that new scoping would be needed for the tiling repairs so they wouldn’t be fitting the vinyl, so at this point we had been 8 months without proper covering for our bathroom floors! Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. the company has already been in existence for 300 years. And will they really pay when your make a claim because your house gets damaged? Get AXA's award-winning home insurance online and protect yourself from major risks like flooding and fire. Customers now get to decide which brands are worthy and which are not! I could go on an on about this claim and how badly it is/has been handled but I won’t. However, AXA spent over a month negotiating the costs with the contracts and the works weren’t agreed till the later end of March. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of... We are a family of 6, of which 4 are young children. There are currently 5 customer review posted about AXA Home Insurance. The company were incompetent and drained my system via a price of garden hose from the top of my boiled. AXA Mansard Insurance Claims Processing Before you can report a claim, you have to ensure that you understand the policy conditions of your contract thoroughly. 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